The story
Turning a clinician's insight into a working product.
WaitOnce was founded by an experienced allied health professional who saw the same problem every day: clinics lose revenue to cancellations while clients wait months for an appointment. The founder needed a technical leader to turn that insight into a product.
The Challenge
WaitOnce had a clear idea and a firm deadline, but no technology team. The platform had to connect to the different practice management systems clinics already use, serve clinics, clients and administrators in different ways, and handle complex scheduling: variable session lengths, recurring appointments and families with several children in care.
The System
As contractual CTO, Aaqib designed the end-to-end architecture and formulated how every part works together. WaitOnce integrates with practice management systems including Cliniko, Halaxy, Nookal and Splose, so cancellations and bookings sync with each clinic's existing diary. A permissions-based model lets each clinic control what every client can see and book.
The Solution
Coding Diver delivered three connected products. A member portal and mobile app let clients see bookings across multiple providers, get notified of earlier appointments and accept cancellation offers in seconds. An admin portal gives the WaitOnce team control of clinics, subscriptions and activity. The platform launched within the client's timeframe.